But i didn't get any address or something. I bought an extra keyboard to hold me over, but then discovered they had an alternative RMA option. Please reply if you are having RMA issues as well and tell me about it. Coupons and vouchers with discounts are not eligible to be used with products that have existing discounts applied to them, unless stated otherwise. To request a refund, please go to: RMA, Warranty, & Refunds. The Reddit Law School Admissions Forum. Please Help. Few hours later Randall messages me through the ticket asking for tracking number and shipping receipt again, saying that if I fail to do so my RMA will be rejected even 105K subscribers in the steelseries community. SteelSeries reserves the rights to cancel or adjust any order with price errors. Plugged her in, lights up. Steelseries Rival 310 Review Introduction Before I get into the actual review of the mouse, I’d like to talk a little bit about the other mice I own and why I chose to try out the Rival 310. I have had some issues with the mic sounding fuzzy and the left side of the headset losing sound periodically. I don't think there is an excuse for us having a 50 day replacement cycle for anyone. There are circumstances when we will offer alternatives, with the main objective is to get our community as soon as possible. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as This is a reminder that r/SteelSeries is an unofficial subreddit, and is not monitored by SteelSeries support staff. Would they RMA another one even though I don't have any type of purchase date with this one? Support is bouncing between two separate tickets which may cause confusion SS-Russ 297192 / 304215, I have reiterated in the tickets my willingness to hold off on direct action from steelseries (on the basis that I have been abroad for 3 weeks and would be unable to reliably receive anything while I'm constantly on the move even though I did file the RMA back in August ), my main hope was to I finally received my RMA code for the defective Rival mouse and I was so excited to use it on the new Rival 300. Hmmm, I might seem a bit obsessed with this. Not so sure if I'll ever buy Steelseries products again, just because of this piss-poor RMA process. I definitely wouldn't want to buy, say, a steelseries keyboard after this because I know the RMA process is kind of painful. For my personal experiences Steelseries is the first to ask to destroy and show proof with a timestamp on how long I have to do so before my RMA becomes invalidated. Steelseries tempted my patience and then sent me a different headset back. Afterwards, I had to ship the headset to them on my own dime when they weren't happy with the pictures. They are marked by an orange SteelSeries flair. Then they'll instruct you to contact their local retailer or distributor for further procedure. I was able to hold off on destroying my original keyboard until after the replacement came. Since then, all I've been hoping on is the coupon coming "soon". If you placed an order without creating an account, you may create a new account here using the same email you placed the order. Was quite surprised when I opened the box that got sent to me just 2 days after I shipped out my mouse. Stop making blanket statements without more proof. RMA- cant contact zendisk The re-sellers need explicit permission to sell especially on amazon from a brand. Also keep in mind you cannot even compare the 2 companies. Your best chance would be contact the steelseries directly. Of course I ran off to SteelSeries and tried doing an RMA. They're asking me to provide a QR code. FOR GLORY. Check out the sidebar for intro guides. Hello u/bepziman, . Post any questions you have, there are lots of redditors with admissions knowledge waiting to help. A few days after that followup, my RMA is set to closed/resolved. As I've stated before, I am yet to open it. So I made a post a little while back about the side grips on my Rival basically melting into non-existence. Sent my headset in last month and I still haven't received any sort of update on what's going on. They return you the same keyboard with defects and it's just a waste of more money. But when I do durability is going to be one of the key features. My "new" (replacement) headset has an issue where the right speaker doesn't work and I'm not sure if Steelseries can help in any way. If you do not have the proper item available for RMA you should give the next available item that is of value or next best. Jul 23, 2024 · All RMA related tickets will be auto removed by AutoModerator. Seems like steelseries dropped acro as their rma agent and have not appointed another one. This subreddit is for the budget minded audiophile that wants to grow out of soundbars, boomboxes, mini systems, portable bluetooth, lifestyle speakers, and PC peripheral branded audio solutions. View community ranking In the Top 5% of largest communities on Reddit. Every time I try to send RMA, it just doesnt work. All products are covered by local warranty regulations. com . Additionally, any promotion, sale, or discount may be subject to end at anytime without any notice. The following is in regard to RMA 251638 that has been closed by SteelSeries support without having been resolved. 283784 - Current RMA in attempt to solve previous RMA -#272697 which was closed before I recieved the correct product We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. CA 92630) with signature confirmation (USPS tracking #2315 1470 0000 7156 1665) confirming receipt and signature (by someone who signed R SCHMITTEN). For all warranty claims a valid proof of purchase is required. After a week of waiting, an RMA was approved. Oh, they asked me to send my steelseries H headset to RMA but now I'm really affraid that i will have to w8 many months. Or check it out in the app stores This destroy the product for a warranty claim practice baffles me. I sent the headset to the address I received via email: (RMA-374139 25862-A Commercentre Dr. Then nothing. Is it worth sending my keyboard back/RMA? Product Help ( self. Do I need to register my device? How does the warranty RMA process work? My RMA was approved and I received my code! Now what? Warranty Policy: What does my warranty cover and how long does it last? What is a valid proof of purchase? Hello, I bought SteelSeries Arctis 7 (2019) around spring this year. The RMA got approved, and now the problems start. in any gaming senario buttons double or tripple clicking is not acceptable. But other than that they have been quite helpful, I've had about 10 tickets with them. -based Sony Pictures Entertainment and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc. A week later received a call from them saying it has been despatched and got a brand new one. But apperently it only works with a wow headset :P Even though the thing i RMA'ed was my steelseries rival, and i got told it would work with anything. Also, if that indeed was an error, I'd be willing to send Sensei back, if I would get a Kana v2 in return. Or check it out in the app stores Come on Steelseries RMA #330553 . Like you said, this is a real slap in the face for a company who'se products I actually REALLY like. They are quick to get on an RMA and get you to break your product, which is kind of depressing for me. Or check it out in the app stores Have fun waiting. I'm really pissed at this point. Had to RMA my 13 month old Aerox 9 as some of the keys stopped responding. 100K subscribers in the steelseries community. Needless to say it's an abysmal service and far far far below what we are striving for. For full support for your webshop order, please check out our support pages here. After 1 month of back and forth messaging, my RMA request was eventually declined. The free shipping discount automatically applies to all products in your cart, so it's a great opportunity to purchase any additional products you've been considering! And sure I don't think an RMA process should take basically a full month. And a final note, the customer service with Steelseries has been pretty good to me. Also, please visit our sidebar for complete sub posting rules. Don't have it on the box but i do have the Barcode. Return Policy. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Since, it has a warranty period of 2 Years. For a short time, I had 3 Apex keyboards in my possession So I had an original Rival 300 and after a while the rubber grips had worn off, after noticing that Steelseries was still offering RMA even if you've… 2. I was advised to apply for an RMA, so I did. My windows default device is set to “SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)” as usual… My SteelSeries GG app, under the “Sonar” tab, the default device for “Game” is set to “Headphones (3 - Arctis 7 Game)”. Don't know what to do, it has some annoying static noise in one earpiece but beside this it works so if i send it and I will have to w8 few months that will be pretty bad :( Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 12M subscribers in the pcmasterrace community. Welcome to the official subreddit of the PC Master Race / PCMR! All PC-related content is welcome… That must suck, I had to RMA a Stratus duo twice before getting an acceptable product that has somewhat consistent buttons and triggers, both times it took about a week and a half to receive the new controllers and they didn't even bother to ask me to destroy it cause they didn't have a method for the new controller and TBH it's hard to destroy a cordless, sealed battery controller. I had to RMA my Nova Pro Wireless recently and this step really threw me off at first. Used the coupon from that I have been trying for two weeks now to get my RMA going with SteelSeries. I see a lot of people on reddit are having similar issues with no solution other than buying a new headset or switching to another company. So you're considered lucky lol 🤣 There is no reason why any company should have a warranty process that takes 6 weeks to process an RMA. On 04. But it did work out so I just wanted to share my experience and let folks know it isn't all bad. It has been 2 weeks and I was told they were having problems at the warehouse so it would take 2-3 business days. I have not heard back from steelseries and… This is a reminder that r/SteelSeries is an unofficial subreddit, and is not monitored by SteelSeries support staff. Today I noticed while I was playing a game that my left mouse click felt weird and wasn't registering properly. It's completely wasteful. Really hope for support from you guys, because the way you handled my RMA makes me think that there are careless people behind Steelseries production. Also we urge you to take advantage of the free shipping automatically provided with the SteelSeries RMA promo code. The first ticket after almost a week was closed and a new one opened for me by Randall B. Steelseries Device Steelseries Sensei When I plug my Sensei into my Windows 7 64-bit laptop, it works perfect with no problem. Their reason: User Abuse. RMA was for a broken/faulty scroll wheel button that would constantly double click. Since I bought my mouse a few years ago, I did not expect an RMA an RMA id 675856 Two weeks ago, I applied for RMA on my Arctis Pro Wireless headset. Seelseries RMA . I can't submit an RMA at the moment because I don't have the original ticket (it's out of warranty period anyways). So I'm sure SteelSeries are aware of the re-seller. I bought a Steel Series Sensei Wireless Mice like 10 months ago and I'm having a huge trouble with my cable(I bought a WIRELESS mice but I have a problem with my WIRE. other buttons activating when not entered also completly unusable. I wanted to take time to write about my experience with Steelseries Customer Support so that people who are thinking about buying a Steelseries product know what to expect. Never had a problem with steelseries, it is true that amazon support is probably best in the world, but SS one is amazing aswell. 1) Navigate to the SteelSeries website. Here is the webstore promo code to fulfill your RMA: Code: RMAQD61H736TLZ279DN Value: $/€ This promo code will expire within 60 calendar days and is a one time use code. Good luck to you. Steelseries customer support is amazing and really helpful (source: steelseries user since my first pc) tho i doubt they would refund that since it looks like you yeeted the headphones or something Reply reply More replies Evening all. Filled up their form, updated them with the courier details. ACRO seems to be the rma contact for steelseries. I submitted a ticket with Steel Series to get an RMA raised, it mentions they will reply within 2 business days, but I was lucky enough to get a reply the next day authorising the RMA. If you need help from SteelSeries directly, please open a ticket! Thats 100% not true. Some of the great SteelSeries staff may stop by to volunteer some time with comments, but that is not guaranteed. 3 days passed, they are ignoring my request and I made like 3 answers on the RMA request. Everyone said to file for an RMA. The fact I have to smash my headset, send you pictures, wait 24 - 72 hours to hear back from an agent to get a code MAYBE, then have to wait for that code to be approved for a new headset to be ordered and sent to me? Hi everyone, r/SteelSeries mod (and community manager) here. I one day decided to clean my SteelSeries Apex keyboard as I've had it for awhile and realized I could see my long hair sticking through a few of the keys. So after my month long RMA :P Steelseries gave me a 149 euro coupon code which they said i could use on anything in their store. I currently own the Steelseries Arctis 5. From other posts on this subreddit, it sounds like Steelseries is taking steps to own the RMA processes end-to-end. My RMA was approved quickly, and then I guess the steelseries staff got bored of being helpful, so maybe by this time next month I'll get a tracking number or an e-mail response. I'm on my SECOND pair of Arctis Pro and the same exact crack has happened on the right ear cup from the swivel point. However instead of making a new thread I'll fill this one with some more information. 2) Log into your SteelSeries. Hello u/alienhun11, . Dock 26 Lake Forest. I ordered a Steelseries Rival 3 Wireless from Amazon on sale on 23-09-2022 and recently the scroll wheel is having some issues. The catch? SteelSeries RMA ignore. I'm guessing SteelSeries should not be legally allowed to grant permission to sellers in a country where they cannot honor the right to repair. First of all, i needed to cut the cables on my keyboard to get the final approval on the RMA, fine I'll do that, I will get a new one very soon - I thought. They tell you to break your mouse and send the pic. steelseries. @Him I have dealt with the Steelseries support previously, there was some unfortunate circumstances especially in the length of time it took to get everything resolved but thankfully a resolution was reached, unfortunately you only get to read the horror stories when posting on the reddit, which is a shame as i was helped tremendously by a few While this subreddit is the SteelSeries subreddit, it is not an official support channel, and is mainly a place for our awesome community to come together. View community ranking In the Top 1% of largest communities on Reddit [PSA] Steelseries providing RMA (free part + shipping) for Rival 600/650 side panel adhesive The fact that SteelSeries has been ignoring the complaints and this subreddit has blown up with complaints regarding the RMA process, the screw up with customs, and then the coupons for customs fees instead of reimbursement, I'm surprised that someone hasn't bothered to start the lawsuit process yet. But I'm happy with the new headset. The new one developed the same problem :) Structure failure should be covered if it's still within warranty period. com does not extend the warranty nor change the product for which the warranty is applicable. Did receive my replacement quickly though Let's Talk RMA. P. You will have to contact the manufacturer directly for warranty claims/rma. These ones sound ok, battery charge is fine. The noise cancelation isn't great, so I would almost rather not get another product from SteelSeries anyway. com we offer a full 30-day money-back guarantee, valid from the date of delivery. My only option seems to sue I'm in the US, so may be different elsewhere, but I just RMA'd my Rival for the rubber grips rubbing off, and I got a voucher code for the price of my Rival 1 business day after my Rival arrived at their warehouse. Instead they just marked it "solved". Last I heard from Steelseries, my RMA had arrived, and my… Welcome to the Logitech G subreddit! This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Everything went well until now. When I pointed out to the representative that it is not in stock and no ETA is known, he told me not to worry and they will extend the RMA. Yesterday while I was playing the headset suddenly started crackling and sound got distorted, and I think the power sound indicator also played a few times. This is the worst RMA system I can think of. But this is the second pair it's done it in the same exact spot. Within 2 days they found my Open menu Open navigation Go to Reddit Home Get the Reddit app Scan this QR code to download the app now. but fine ill do it. RMA took a couple days for the email chain, the standard week-ish shipping. 2016, after checking the tracking service, I found out that the device has been delivered to SteelSeries warehouse and that it was accepted by someone working there. As the title says, I've been waiting on a response to my RMA for over 2 weeks now. I'm becoming extremely frustrated here that not only have I had to wait a while with the whole warehouse moving issue for my RMA replacement, but now I have to deal with this shipping mishap on top of everything. Just print the content of the email with the confirmation that you can send it back, or go to the Steelseries support page and print the answer to your support ticket, and put it in the box (just in case). Sorry for any language mistakes. Within 5 months I’ve owned 2 steel series mice. Posted by u/[Deleted Account] - 2 votes and 2 comments I bought a Apex Pro TKL 2023 Wireless from an ebay seller. Hello, Does anybody had an issue with receiving coupon code before returning product back to SteelSeries? My friend from France bought Apex 800 keyboard but some part of it had problem with colors (I dont know exactly but there was some problem with displaying correct colour on some part of keyboard) so He send a message to SS, and they wanted him to send it back (so they can investigate an My 1-year and 10-month old Arctis Pro's hinge gave up when I took the headset off. After failing with the website due to technical problems, I opened a ticket the next day and (as most people do) run to reddit to open a post to make sure that people will see my ticket. I lurk very heavily on this subreddit, as well as OCN forums, so I consider myself pretty knowledgeable about most of the popular mice. there is two types of broken. After putting the mouse in shopping cart, logging in, putting all of my information and the RMA code, I was baffled to see that even though price of cart goes down to $0, COMPLETE YOUR ORDER button does not work as it it just sits there at the page without any response. RMA (keycaps) I have made an RMA for my m800 Business, Economics, and Finance. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Great company! Went through a few comments online saying sending the keyboard doesn't help. Warranty claims cover a like-for-like product* from our web store. Posted by u/pra_na - 3 votes and 7 comments This is a reminder that r/SteelSeries is an unofficial subreddit, and is not monitored by SteelSeries support staff. Well, yeah, maybe. With all the complaints about Steelseries' RMA support I must say I was kind of annoyed and thought well that's true when I found out they "didn't receive my package". My SteelSeries GG app has been broken for a couple weeks now…. The best place on Reddit for admissions advice. For full support or to open a ticket with our support team, please check out https://support. Hello u/Emir56, . Acro handles after service for various brands like Steelseries and Razer. 3) Select your product & add it to your cart. I'm beyond gentle with my electronics. I would love to know about it. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as Jul 26, 2024 · 1. I would rather you have me send the old headset back after precharging my credit card. I was stoned that this happened since this was a very new headset (a month of usage). I thought that it would be a long and unfruitful journey but when a r/steelseries moderator responded within a day everything went really quick. Mine haven't fully broken yet so I'm not shopping. still somewhat useable (altho painful) and completely nonfunctional. I don’t think I buy SteelSeries products in a time. , both subsidiaries of Tokyo-based Sony Group Corporation. Hello u/ElectricalDeer9890, . With no update emails the few days afterward. I don't mind if it's just the LED that's broken and won't affect the keyboard in any other, meaningful way. I don't think it is a right way to treat your customers, SteelSeries. I have a broken LED on my S key (Apex Pro Nordic), and wondering if it's worth trying to get a replacement with warranty. Went thru the entire RMA process and i even specified in the original post i had bought it via ebay. My problem: I had an RMA, I sent in my headset. (EU regulations apply) For more information, check out our RMA process FAQ. Since, it has a warranty period of 2 Years. Crypto I ordered a Steelseries Rival 3 Wireless from Amazon on sale on 23-09-2022 and recently the scroll wheel is having some issues. Got home from work keen as to play games. Quick search in this sub will give you the results. Hi all, I just wanted to share my recent experience with Steelseries, for the first time I can remember, I feel entirely content and the price I paid… Welcome to the unofficial subreddit of Crunchyroll, the best place to talk about this streaming service and news regarding the platform! Crunchyroll is an independently operated joint venture between U. So i submited a ticket for RMA about my product. steelseries) submitted 16 days ago by Arcade_Rice. After a few days back and forth and destroying my existing mouse they gave me a code to purchase a new one on the store. I've done RMA's with Glorious, Logitech, TurtleBeach, Asus, Corsair, and now Steelseries. I think that the instructions given were pretty clear. If you have any questions, reply to your warranty ticket & your With all the negativity surrounding Steelseries RMA I figure I would give an account of my recent experience with them. To answer your question though I had to RMA my Nova Pro Wireless (QC issue) but was asked to send them back at my expense initially, they'd refund me the shipping cost if my warranty claim was approved. The number on the invoice goes to another company who is just as frustrated since they keep getting phone calls. I'm staying away from SteelSeries now. Hello, so my Siberia v3 i received is defected and support answered that i should "receive instructions where to send my headset". I sent in an RMA about 3 and a half weeks ago and was approved for RMA a week after shipping in my headset. I bought the headset for $300. Nah, with Steelseries support they make you send them pictures clearly displaying the destruction of the device before they send you a replacement. On April 1st I submitted an RMA… The Randall bot seems broken, the Brendan M bot just closes any support ticket and gives you "sorry for the inconvenience, please open an RMA ticket through our Web form" even if the ticket subject involves the 0 responses from the Randall bot. I've only had it since mid April. Please respect our office hours and our mailboxes on here. Someone human actually answer my ticket and actually throw some effort to help a customer and satisfy a RMA request! I find it hard to believe a big company like Steelseries has none of one of their newest gaming mice in stock. Posted by u/[Deleted Account] - 6 votes and 12 comments I have an RMA ticket (200168) open for my Wireless H headset after the mic stopped working. There should also be no reason why they do not have a back stock for warranty and RMA for issues like this. This is a reminder that r/SteelSeries is an unofficial subreddit, and is not monitored by SteelSeries support staff. Steelseries just accepted my rma request for my rival optical, but my question is what does the warranty covers? like what condition the mouse it should be so they replace it,im having a sensor problem with it like sometimes the right click it stops working when im spraying or doing some normal desktop stuff and sometimes it works like charm im sure there's something bad in it, and another Seriously. I contacted Amazon and they said to contact Steelseries. I immediately sent an RMA request to the retailer I got it from since it was still covered under (EU) warranty. If a headset can't stand up to general use for more than a month I have no faith that going through the RMA process again is going to solve an issue that's clearly down to poor design and manufacturing. Some time ago I had to replace my Headset (Siberia V2) via RMA. I need to have my Steelseries Arctis Pro Wireless replaces because the left earcup stopped working but now they are asking me to rip off both earcups… Hey there! Saw your post and want to reach out! Typically warranty replacements are 1:1 (exact same unit). Hello. The switches are similar to Cherry MX red switches which can take some getting used to coming from switches with heavier actuation pressure. After seeing horror stories about SteelSeries customer service, I just wanted everyone on here to hear about how awesome this actually was. Another problem is that RMA must be completed in 10 days or it will be cancelled. Own your RMA Process. If the RMA is confirmed to be fraudulent, we will cancel the order. I recently went through the process of using the RMA and ticket system SteelSeries has on their website. I contacted Amazon and they said to contact Steelseries. Even asked on the RMA if there is any issues going, and not even replying on that either. I am able to install firmware, change my mouse profile, and have no problems with it freezing/disconnecting on the laptop. S. Upon approval, the specialist will instruct you with one, or both, of the steps below: Destroy on Site: You will be provided with instructions on how to physically destroy the product. 00 from the official… It doesn't, it doesn't because it doesn't belong to SteelSeries. Scan this QR code to download the app now. I've read that steelseries' rma procedure is quite bad. Does… This is a follow up to my previous post. Filed my RMA end of April, was "added to invoice" May 7th. how about that ha? -. For whatever reason, Steelseries outsourced the RMA fulfillment processes. But steelseries/acro have had some horror stories regarding rma. My ticket is #313690. com. This is based on my experience with a broken headset and seeing how many other people have broken SteelSeries headsets that all break around the earpiece connection. In case you're not satisfied with a product purchased from SteelSeries. Let's start with Proof of Destruction or POD. Using an RMA coupon code on SteelSeries. I was looking to Rma it. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as TL;NR; I have returned my headset with amazon because steelseries won’t fix it and I regret buying it , so be aware that you can have a bad experience with the RMA service at the moment because they don’t repear some things. Support had me jump through a bunch of hurdles which included having to completely destroy the headset. RMA Ticket #304709. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as And since you're wanting a $400 headset I wouldn't consider Steelseries. for work replying to emails for 2 weeks while a replacement ships it still sucks. I sent my Razer Blackwidow for RMA via Acro. Great! or not reading into the RMA instructions I came across this: I got the message i would receive a coupon within 24 hours on the 25th, it's now 29th and still no coupon. Rule 2 - Some of the mods of this sub are SteelSeries representatives. Please could someone at Steelseries have a look at my Ticket. But a few days later the rma you sent will be cancelled without any notice and they won't reply to your email. You may only use your RMA code for the product you purchased originally. If you have questions about your services, we're here to answer them. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as To SteelSeries, I requested RMA for the H wireless headset and it was approved. Ticket Number #283731 -"What the hell is going on with the RMA requests? I bought a Siberia V3 headset and the microphone did not even work from the get go, sound also bursted almost instantaneously. It is my first time doing RMA, and there is no clear direction towards it. I contacted Steelseries back in April when the coating on my Sensei RAW Rubberized started rubbing off after a few days of use. Business, Economics, and Finance 101K subscribers in the steelseries community. Go to steelseries r/steelseries • by View community ranking In the Top 5% of largest communities on Reddit. In several communications, Steelseries stated that they don't have control over the RMA warehouse. Its been over a month since you guys claimed to try and help me. 02. Hey everyone! Considering the recent threads popping up regarding our new RMA process we wanted to be as transparent as we can to clear any confusion and explain some of the stuff going on behind the scenes. Hello u/12eriks, . that is untill Welcome to the official subreddit of the PC Master Race / PCMR! All PC-related content is welcome, including build help, tech support, and any doubt one might have about PC ownership. All that customer service will do is RMA but doesn’t really help if they’re just gonna keep breaking I've worked in customer service and handled RMA requests before but I've never heard of a company not granting refund/credit after customer gives confirmed tracking to returns warehouse. . -) I tried to send a ticket but RMA is recommended to me. I am in the exactly same situation got an headset i paid 280€,broke changed it for a arctis pro wireless and the swivel broke like everyone with an Arctis in 1 years and half and I got the same answer from steelseries meanwhile they made me pay for the RMA 2 times who is 100% illegal in europe and in my country. When I submitted the trouble ticket, they had me complete and RMA request, which I did, #299438. Despite loving the steelseries products I don't think I can risk going through another horrible RMA process like this again. 2 months after purchase it failed. As a reminder to our community members: If you are assisting another user with their issues, please do you best to follow subreddit rules and be as We cannot stress enough that our team on Reddit is comprised completely of off hours employees who frequent this sub as a labor of love. Amazingly 2 business days later it arrived. As someone who has typed for a living for 8 years, I personally prefer the lighter force required as my hands and fingers dont tire out. I made another followup RMA, literally a few days ago, IN AUGUST, and I just checked it out on the Steelseries website, to see that it was set to closed/resolved, without any response by the tech crew. I have new received a code for the specific keyboard, which is fine, i understand that part. This is marketed as a gaming mouse. com account with which you filed your RMA warranty ticket (if you are not already logged in). They just seem to develop a double click which is quite irritating. wykum inisr dimmbl armdzr jlv aqvicj qwhiyus umbas lodqb bggvcr